Plans & Billing
Plans & Billing brings your plan, usage, AI models, invoices, and payment controls together in one page.
Open Plans & Billing
- Click your name/avatar at the bottom-left of the sidebar.
- Click Plans & Billing.
Account owners and members who have been given Billing & Plans access can open this page. Account admins do not receive billing access automatically.
Review your subscription and usage
The top of the page shows your current plan, subscription status, billing interval, and next renewal date. The Usage section shows how much of each allowance your account is using, including prompts, projects, team members, LLM Pulse Agent messages, GEO Writer tasks, Custom AI Studies, and AI model runs.
The upgrade comparison shows the total allowance on both the current and recommended next plan for prompts, projects, competitors, GEO Writer tasks, Agent messages, and Custom AI Study waves. These are side-by-side plan limits, not additional amounts added on top of the current plan. It also lists every higher plan available to your account, and the plan selector lets you choose any eligible option without moving up one tier at a time.
If your prompt or project limit includes extra capacity, open the information tooltip beside the limit to see how it is split between your plan allowance, account grants, and purchased add-ons.
If you canceled renewal but still have paid time remaining, the page keeps the subscription marked Active and adds a Renewal canceled badge. A larger notice shows the exact date your access ends. The upgrade comparison shows Manage renewal, which opens Stripe directly. Plan changes and self-serve model purchases become available again after you reactivate.
Change your plan, tracking, or billing interval
Paid self-serve subscriptions have a Change plan section. Choose:
- Any plan available to your account
- Weekly or daily tracking
- Monthly or yearly billing
After making your selection, click Review change. A confirmation window explains when the change will apply and what you will pay. It separates the base plan, each paid AI model by name and price, extra prompt or project capacity, discounts, subtotal, applicable tax, and renewal total. For immediate changes, it also separates the new subscription charge from any credit for unused time on your old price, then shows the subtotal, tax, and total charge today. If tax is zero, the tax line is omitted. The final confirmation is only enabled after Stripe returns the price preview.
Changes that increase your subscription apply immediately. This includes moving to a higher plan, switching from weekly to daily tracking, or moving from monthly to yearly billing. The preview shows the estimated prorated charge today and your new renewal total.
Changes that reduce the plan or tracking cadence wait until your next renewal. This includes moving to a lower plan or switching from daily to weekly tracking. If one selection combines an increase with either reduction, the whole change waits until renewal. You keep your current plan, cadence, capacity, and price until the date shown.
You cannot switch an active yearly subscription to monthly billing yourself. Select Contact support below the disabled Monthly option and open a ticket. Our team will review the account and arrange the change with you.
The app will stop a change that would leave you with more prompts or projects than the new allowance supports. Remove enough prompts or projects first, or choose a plan with a larger allowance.
Scheduled changes
Only one subscription change can be scheduled at a time. While a change is pending, the page shows what will change and the date it will take effect. Plan and add-on controls remain locked until then.
Use Cancel scheduled change in the banner if you want to keep your current plan and price or make a different change. If the banner says the change was created outside the app and does not show a cancel button, open a support ticket.
Trials and daily tracking
Eligible new customers can start a 14-day free trial on weekly Starter, Growth, or Scale. A previous trial or another eligibility restriction can make one of these plans start paid instead. Weekly Scale+ and Scale++ plans start paid. All daily plans also start paid and do not include a free trial.
Plan changes and paid add-ons are not available while a trial is running. Your projects, prompts, and collected history remain in place when the trial converts. If you need a different plan before the trial ends, open a support ticket with the plan, tracking cadence, and billing interval you want. Do not cancel and subscribe again just to change plans.
Prices
These are the monthly prices before VAT or other applicable taxes:
| Plan | Weekly tracking | Daily tracking | Prompts |
|---|---|---|---|
| Starter | EUR49 | EUR79 | 50 |
| Growth | EUR99 | EUR149 | 150 |
| Scale | EUR299 | EUR449 | 450 |
| Scale+ | EUR599 | EUR899 | 1,200 |
| Scale++ | EUR1,199 | EUR1,899 | 2,400 |
Yearly billing costs ten times the monthly price, which is equivalent to two months free. The page shows the exact price before you confirm. Enterprise plans use custom pricing.
After your second successful monthly subscription payment, we may send you a one-time reminder about yearly billing. Free trials, zero-value invoices, prorations, and add-on purchases do not count. The email does not change your plan, and you can stay on monthly billing without taking any action.
Annual bank transfer payments are available on Scale plans and above. Contact the team to arrange one.
Tracking set by our team
If our team set your tracking to daily or more often, the page shows that frequency and you cannot change it here. Your granted frequency stays in place when you change plan or billing interval. Contact support to change it.
Accounts paid by invoice
Accounts marked Invoice / Paid must contact support for purchases, plan changes, cancellation, and billing management. Self-serve purchases and the Stripe billing portal are unavailable, even if the account previously paid through Stripe. This status does not automatically cancel an existing Stripe subscription or renewal. The controls below apply to self-serve subscriptions.
Payments, invoices, and cancellation
The Billing and payments section shows your saved payment method and three recent invoices. You can download an invoice PDF directly and add up to 10 finance or accountant email addresses to receive future paid invoices.
Manage Subscription opens the secure billing portal for payment methods, billing details, full invoice history, and cancellation. Plan changes and add-on changes are handled in LLM Pulse, not in the billing portal.
If a plan or add-on purchase needs extra payment confirmation (3D Secure), Plans & Billing shows a pending payment notice naming exactly what is waiting, the amount, and a Complete payment button that reopens the secure payment page. The affected AI model card also shows Payment pending instead of a buy button. The change does not apply and nothing is charged until payment succeeds. If you do not complete it in time, the pending change expires on its own, nothing is charged, and you can simply buy again.
Cancellation takes effect at the end of the current billing period. You keep access until then. The page shows Active and Renewal canceled together, highlights the end date, and provides a Manage renewal button. Self-serve model cards say Reactivate to add during this period; only models that genuinely need a quote continue to say Talk to sales. Support can guide you to these controls but cannot cancel on your behalf.
For more detail, see:
- Buy extra prompts or projects
- Add more AI models
- Manage payment methods and invoices
- Should I track daily, weekly, or monthly?
Need more than Scale++ offers? Book a call with the team.