Social & Communities (Social, YouTube, Reddit & Apps)

AI models do not only cite websites. They also cite app store listings, social profiles, YouTube videos and Reddit threads. Social & Communities tracks how often your apps, channels and social accounts appear in AI answers, and how that compares with other content on the same platforms.

With Social & Communities, you can:

• See how often AI cites your apps, Instagram, Facebook Page, TikTok profile, LinkedIn Company Page, YouTube channels and Reddit communities
• Measure your share of citations on each platform
• Find which of your connected sources AI models cite most
• Spot platforms where other sources get cited but yours do not

Find it under Prompt Insights > Social & Communities in the sidebar. It is available on Growth plans and above. Team members see only the tabs their permissions allow.

What it does

The section opens on an Overview that rolls up all eight sources: YouTube, Mobile Apps, Instagram, Facebook, TikTok, LinkedIn, Reddit and Trustpilot. It includes total citations, citations to your connected content, your share, a weekly chart and a "Your sources" table. Each row lists every property you have claimed on that platform, including additional profiles.

Each row opens that platform's tab.

The available tabs are Instagram, Facebook, TikTok, LinkedIn, YouTube, Reddit, Mobile Apps and Trustpilot. The YouTube tab is the YouTube Intelligence report and the Reddit tab is the Reddit Intelligence report, each with its own views and filters. The Trustpilot tab needs no setup: it reads the Trustpilot profiles of your website and your competitors. Tabs are sorted by the number of citations your project has from each source, most cited first. An unconfigured tab shows an editor where you can paste the source URL without leaving the page.

Platforms that use profile URLs support a main profile plus up to 10 additional profiles. For Reddit, you can list up to 10 subreddits your team runs and 25 Reddit accounts your team or creators post from. Citations to any of these listed sources count as yours. Add them in Preferences > Project Settings > Brand channels. The "Configure sources" button in the page header takes you there.

Everything you claim stays listed even when it has zero citations in the selected period. This makes it clear when a connected app or profile is not currently being cited.

Content snapshots from Reddit, YouTube, LinkedIn, Instagram, Facebook and TikTok are collected once and reused. Connecting a different profile or manually retrying a source requests a fresh snapshot.

The Instagram, Facebook, TikTok, LinkedIn and Mobile Apps tabs include:

• KPIs for total citations, citations to your profiles or content, and your share
• A chart comparing your content with other accounts on the platform
• Top content and account tables, with a "You" badge on your content
• Breakdowns by AI model and country
• CSV and Excel exports on the main tables, plus Open in Google Sheets

Platform specifics:

• Mobile Apps: connect an App Store URL, a Google Play URL or both. Each store has its own citations chart and top apps table. Competitor apps appear when their store IDs are configured.
• Instagram, Facebook and TikTok: connect your profile or Page URL. Profile details such as name, avatar and followers fill in after the first fetch.
• LinkedIn: connect a company, school or showcase Page. The report tracks the Page, LinkedIn posts and Pulse articles, and identifies the content type in its tables.

How to use it

1. Open Prompt Insights > Social & Communities.
2. Choose a platform tab and paste its URL, or configure sources in Preferences > Project Settings > Brand channels. Add Reddit communities and accounts in those settings.
3. Add any other profiles your team runs so their citations count as yours too.
4. Compare your citation share with the platform total.
5. Use the top content tables to find the formats and topics that earn citations.

Tips & notes

• Facebook supports Pages, not personal profiles or groups.
• TikTok short links such as vm.tiktok.com must be expanded before you add them.
• LinkedIn supports company, school and showcase Pages, not personal /in/ profiles.
• Each additional profile must be a real profile URL for that platform. Post, video and cross-platform URLs are rejected.
• For channels and videos, open the YouTube tab (YouTube Intelligence).
• For subreddit communities your team runs and Reddit accounts your team or creators post from, open the Reddit tab (Reddit Intelligence).
• Mobile app citation details are also covered in Mobile App Store Analysis.