What do I need to connect Customer Journey Analytics to LLM Pulse?

You need OAuth Server-to-Server credentials (a Client ID and Client Secret) from an Adobe Developer Console project with the CJA API added, your Organization ID, and the data view ID you want to track. JWT service accounts are not supported — Adobe now requires OAuth Server-to-Server.

How do I create the OAuth Server-to-Server credentials?

In the Adobe Developer Console create a project, add the Customer Journey Analytics API and choose the OAuth Server-to-Server credential. Copy the Client ID and Client Secret, and copy your Organization ID (it ends with @AdobeOrg) from the same console.

Where do I find my data view ID?

Open Customer Journey Analytics, go to Components then Data Views and copy the data view ID. That is the identifier we report against — the curated lens over your Adobe Experience Platform datasets.

Which AI assistants do you detect in CJA data?

We track every major AI assistant — ChatGPT, Perplexity, Gemini, Claude, Copilot, Grok, Mistral, Meta AI and DeepSeek — by segmenting your data view's referring-domain dimension. If your data view names that component differently, you can map it in the advanced section of the connect form.

Can I choose which CJA metrics count as conversions?

Yes. After connecting we pull your data view metrics. From Project Settings then Conversions you pick which ones count toward your AI conversion rate, and we re-sync the affected metrics.

Which LLM Pulse plans include the CJA integration?

The Customer Journey Analytics integration is included on Growth and above. Because CJA is an enterprise product built on Adobe Experience Platform, most customers connecting it are on Scale or Enterprise plans.

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Customer Journey Analytics Integration

See your AI traffic from CJA in one dashboard

Connect Adobe Customer Journey Analytics with OAuth Server-to-Server credentials and see exactly how much of your traffic comes from ChatGPT, Perplexity, Gemini, Claude and Copilot. Filter conversions by your data view metrics and align AI traffic with the rest of your enterprise reporting.

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Your CJA data views, AI traffic without the Workspace setup

Customer Journey Analytics unifies your Adobe Experience Platform data — and LLM Pulse turns the AI slice of it into a dedicated dashboard through the CJA Reporting API, with no Workspace project to build.

OAuth Server-to-Server

Bring Your Developer Console Credentials

Connect with the Client ID and Client Secret from an Adobe Developer Console project plus your Organization ID. No JWT service accounts and no interactive login — paste them with your data view ID and you are live.

AI Source Detection

Map Your Data View to AI Sources

We segment your referring-domain dimension for ChatGPT, Perplexity, Gemini, Claude, Copilot, Grok, Mistral, Meta AI and DeepSeek. Data views with custom component names can be mapped in the advanced section.

Conversions via CJA Metrics

Use Your Data View Metrics

Choose which Customer Journey Analytics metrics should count as conversions. We apply them on top of the AI segment so your AI conversion rate matches what your analysts report in CJA Workspace.

Built on Data Views

Works With Your AEP Schema

Point us at a CJA data view ID and we report against the curated lens your team already maintains over Adobe Experience Platform datasets.

Read-Only

Read-Only, Revocable

Credentials inherit your CJA permissions and never modify your data views. Rotate or revoke the OAuth credentials in the Developer Console and the connection stops cleanly.

Historical Data

395 Days Backfill

On first connect we pull up to 395 days of history so you can see when AI assistants started sending visitors to the site behind your data view.

From Customer Journey Analytics to AI traffic insights

Create OAuth Server-to-Server credentials in the Adobe Developer Console, paste your data view and Organization ID and we take it from there.

Create OAuth Server-to-Server credentials

In the Adobe Developer Console, create a project, add the Customer Journey Analytics API and generate the OAuth Server-to-Server credential.

Paste your credentials, data view and Organization ID

From Reports then AI Traffic, choose Adobe CJA and paste the Client ID, Client Secret, data view ID and Organization ID. We validate them before syncing.

We pull your data view metrics

Right after connecting we fetch your CJA metrics. From Project Settings then Conversions you choose which ones count toward your AI conversion rate.

Explore the AI Traffic dashboard

Within minutes the dashboard fills with visits, visitors, conversion rate and top landing pages, broken down by AI platform and overlaid with your AI visibility metrics.

Made for CJA-first enterprises

Built for the enterprise teams who already run Customer Journey Analytics and need AI traffic to behave like every other channel.

Enterprise analytics teams on AEP

Add AI traffic to the Customer Journey Analytics reporting your organisation already runs on Adobe Experience Platform data.

SEO and AEO teams

Correlate AI visibility with real CJA visits and conversions to prove which optimisations move enterprise traffic.

Attribution and analytics teams

Compare AI assistants against organic, paid and direct using the same data view metrics your organisation already trusts.

Agencies running CJA for clients

Connect a different data view to each LLM Pulse project to track AI traffic for every brand independently, under whitelabel.

Frequently Asked Questions

Everything you need to know about connecting Adobe Customer Journey Analytics to LLM Pulse to track AI traffic.

: You need OAuth Server-to-Server credentials (a Client ID and Client Secret) from an Adobe Developer Console project with the CJA API added, your Organization ID, and the data view ID you want to track. JWT service accounts are not supported — Adobe now requires OAuth Server-to-Server.
: In the Adobe Developer Console create a project, add the Customer Journey Analytics API and choose the OAuth Server-to-Server credential. Copy the Client ID and Client Secret, and copy your Organization ID (it ends with @AdobeOrg) from the same console.
: Open Customer Journey Analytics, go to Components then Data Views and copy the data view ID. That is the identifier we report against — the curated lens over your Adobe Experience Platform datasets.
: We track every major AI assistant — ChatGPT, Perplexity, Gemini, Claude, Copilot, Grok, Mistral, Meta AI and DeepSeek — by segmenting your data view's referring-domain dimension. If your data view names that component differently, you can map it in the advanced section of the connect form.
: Yes. After connecting we pull your data view metrics. From Project Settings then Conversions you pick which ones count toward your AI conversion rate, and we re-sync the affected metrics.
: The Customer Journey Analytics integration is included on Growth and above. Because CJA is an enterprise product built on Adobe Experience Platform, most customers connecting it are on Scale or Enterprise plans.

Track AI traffic in Customer Journey Analytics today

Create OAuth Server-to-Server credentials, paste your data view and Organization ID and see AI traffic in Customer Journey Analytics within minutes.